How can we help?

Emily is an AI email assistant that lives in your inbox. Instead of learning another app, you email her (or forward a message with an instruction) and she handles it: replying on your behalf, scheduling meetings, chasing follow-ups, setting reminders, sending daily briefings, drafting proposals and researching the web. She works over plain email, so there is nothing to install.

Start your free trial, then send an email to your Emily address (shown on your dashboard), or use the Chat with Emily page. Try "What can you do?" or "Remind me tomorrow at 9am to call the accountant". The dashboard Overview also has a short getting-started checklist and a one-tap Email Emily button. There is no setup to complete and no app to download.

Treat Emily like a capable assistant you brief by email. Forward an email with "decline this politely", ask "find 30 minutes with john@acme.com next week", say "remind me on Friday to send the invoice", or ask "what's the weather this weekend?". You can also chat with her in the dashboard, or text her from a linked mobile. The clearer your instruction, the better the result.

Just say so, the way you would to a person: "no, I meant something else", "that's not what I meant" or "ignore that". Emily drops whatever she was in the middle of, and if you say what you actually want in the same message - "it's about something else, can you give me a booking link for my calendar" - she gets straight on with that instead. It works by email, in chat, by text and in ChatGPT or Claude.

Ellis is the little speech bubble with rabbit ears in the bottom-right corner of our website and your dashboard: a help chat that answers questions about Emily from this help centre. If you are signed in, Ellis can also answer questions about your own setup, such as how many actions you have used or which calendars are connected. Ellis can't make changes or see your emails - for anything you want done, ask Emily. Ellis is free to use.

No. Ellis answers from the help centre, and when you are signed in it also sees a short, read-only summary of your setup: your plan status, actions used this period, Emily address, time zone, which calendar accounts are connected, whether a mobile is linked, and the names of your rules and automations. It never sees your emails, messages, calendar events, contacts or memory notes, and it cannot send, book or change anything itself. If you ask for something Emily can do - research, a draft, an email, a meeting, a reminder - Ellis writes the request for you and, when you're signed in, you can send it to Emily with one tap (it uses your actions as normal). Ellis can also switch dark mode or open the right settings page for you.

To improve the help centre, we keep each question and Ellis's answer for 180 days. Email addresses, phone numbers and long numbers are removed first, and the record has no name, IP address or account identifier - only whether you were signed in and which page you were on - so please don't type personal details you don't want kept. What you type is also sent to our AI provider (Google Gemini) to write the answer. The conversation on screen stays in your browser tab and is cleared when you close it. If you have accepted optional cookies, analytics records how Ellis is used, never your words.

Ellis is an AI and can occasionally get things wrong. Check the guide it links to, try asking in a different way, or email help@emily-wrf.com and a person will help. Where Ellis differs from our terms, pricing or your dashboard, those are right. To stop Ellis offering help for the rest of your visit, choose "Not now"; in the dashboard it only opens when you click it.

Just reply with the number: "2", "the second one" or "the last one". When Emily needs you to choose - which meeting to cancel or move, which of two contacts called Sam, which conversation she's tracking - she numbers the options and books, sends or updates the one you pick. A name or email address works too. Replying "no" or "none of them" doesn't pick an option. The same goes by email, in chat, by text and in ChatGPT or Claude.

No. Emily works through email, so there is nothing to download and no learning curve. You email her, or forward a message with an instruction, and she handles it. A web dashboard is also included for managing rules, automations, files and settings whenever you prefer.

Emily can reply to emails and politely decline, act on forwarded emails, send and forward new emails, summarise content and research the web, schedule one-off, group and repeating meetings with calendar invites, suggest meeting venues, chase follow-ups, send recurring briefings and scheduled messages, set reminders, block your calendar, draft proposals, and remember your files, contacts, notes and rules. Connect your Microsoft, Google or Apple calendar and she also reads your real availability, books meetings straight into your calendar with your own Teams or Meet link, and briefs you on your week. You can drive all of it by email or from the dashboard.

Yes. Forward an email with an instruction ("reply saying I'm interested, keep it short") and Emily drafts and sends a professional reply in your voice. She writes as your assistant to third parties, checks her own work before sending, and never invents facts or shares details lifted from signatures.

Yes. Say "find a cleaner in my area" or "I need a plumber urgently" and Emily searches the web for well-rated local providers, then emails you a shortlist with ratings and contact details. If any of them list an email address, she offers to contact one for you: reply with the number or name and what to say, including details they will need such as your address or the problem, and she emails them on your behalf. Their reply comes back to your Emily address and is forwarded to you. If she does not already know your area she asks first, then remembers it for next time. The search costs one action and contacting a provider costs one more; being asked which area you are in is free. Emily never invents a business or a contact detail, and she never contacts anyone without you asking.

Yes. Forward an email with "decline this politely, keep the door open", or set a rule like "decline all recruitment emails". Emily will also decline an obvious unsolicited cold sales pitch by default, while still replying normally to genuine enquiries (and any rule you have set always wins).

Yes. Say "send this to tom@example.com" or "forward this to Jane at Acme and let her know I'm interested". Emily takes the recipient from your instruction (not the quoted thread), can resolve a name against your saved contacts, copies you in, and carries attachments across when you ask. If she can't find a recipient she asks, then completes the send once you reply. Name several people ("send the deck to Jane and Tom") and each gets their own email, greeted by name, with you copied on each; if one of them isn't in your contacts, Emily asks for their address and then sends to everyone.

Yes. Forward anything with "give me a short summary" or "what does this say?" and Emily replies with the key points. She can also turn a forwarded email into one-sentence bullets and send that summary on to someone else.

Yes. Ask anything, for example "tell me about Barclays", "cheapest flights to Vilnius in August", or "what's the weather this weekend?". Emily searches the web where needed and replies with a concise answer. Questions about your own account or usage are answered from your data only.

Yes. Emily reads PDFs, images, plain text and Word, Excel and PowerPoint files (up to about 10 MB), and can summarise or act on them. If a format can't be read (for example a very old .doc), she tells you clearly and suggests sending a PDF or pasting the text. Office files that are unusually large inside aren't read; send a PDF instead.

Emily writes in British English by default, and will match the language or variant of the person she is replying to when that differs. Her house style is consistent across every email, with a tidy sign-off and your first name in the greeting.

Every account gets its own unique address on emily-wrf.com, shown on your dashboard Overview. Email it (or give it to others) and Emily handles the mail for you, signing as "Emily, Assistant to <your name>". By default it's a short random address; you can change it to a memorable custom one. You can also use the shared hello@emily-wrf.com if you prefer.

Every account gets its own free random address automatically. To choose a memorable one, go to Account Settings, type the name you'd like (minimum 4 characters) and check availability, then add it. You can also just ask Emily by email ("can I have yourname@emily-wrf.com?") and she'll check it and confirm the cost before setting it up. A custom address is GBP 5 per month. Organisation members get their addresses through their organisation at no extra personal cost.

Yes. In Account Settings, choose "Switch to a free address". Your custom address is released, the GBP 5 per month charge is removed, and you go back to a free address. If a custom address's payment ever lapses, Emily pauses it and keeps it reserved for you. Restarting your subscription doesn't bring it back on its own - buy it again from Settings to switch it back on. If we give you a custom address free of charge, the £5 charge comes off.

Because the address is unique to you, Emily knows it's yours. She forwards the message to you and asks what you'd like to do; your reply tells her how to respond to that person. If they're asking to meet or talk, her message says so: reply "yes" and she arranges a 30-minute call with them at a time that suits you, or add what you'd prefer, such as "yes, 45 minutes on Teams next week". People who simply email your address are never sent a generic sign-up prompt.

Ask her, for example "find 30 minutes with john@acme.com for a coffee next Tuesday". Emily emails the other person to check availability, relays the options to you in one tidy thread, and once you confirm she sends a calendar invite (with a video link or venue) to everyone.

Yes. In Settings, open Booking link, choose online or in person and how long (30 minutes online by default), and copy the link. Or just ask Emily: "send me a booking link for my diary" (or "a 1-hour in-person booking link for next week") and she replies with a private link you can paste into a text, WhatsApp, LinkedIn or anywhere else. Whoever opens it sees only the times you're free over the next two weeks, adds their name and email, and books - Emily sends you both the invite. A one-booking link closes once it's used or after two weeks; a reusable link takes any number of bookings until it expires or you turn it off in Settings.

Yes. When you create a link in Settings > Booking link, choose Reusable instead of One booking, and pick how long it stays open: 30 days, 90 days or until you turn it off. Anyone with a reusable link can book, and every booking is checked against your calendar at that moment, so nobody can take a time that's already gone. Settings lists your open links with how many bookings each has had, and you can copy one again or turn it off at any time. By email, just ask for "a reusable booking link" (or "one for my email signature").

When you ask Emily to arrange a meeting with more than one person and your calendar is connected, her email offers a few of your free times and a link. Each person picks their name and ticks every time they can make, and they can see which times suit the others (first names only). As soon as everyone has answered and one time suits all of them, Emily books it and sends everyone the invite. Otherwise, after 48 hours she books the time more than half of them can make - and if you said someone must be there ("Sam must attend"), only a time that suits them. If no time works, Emily sends you the results to choose from.

Yes. Copy Emily into the thread (or forward it to her) and ask - for example "Emily, give Graham a booking link for a 30 min video call" or "Emily, can you send us a meeting booking link?". She replies in the thread to the people you mean, with you copied: one person gets their own link to book a time, and several people get a link to tick the times they can all make. After that she stays quiet, and only replies when someone writes about the meeting - a time, the link, the place, or a change. If you copy Emily on an email and don't ask her anything, she doesn't reply.

Yes. When Emily arranges a meeting with one person and your calendar is connected, her email lists a few times you're free and links to a simple booking page where they can see every free slot over the next two weeks and book one - Emily re-checks your calendar, sends the invite and tells you. If your calendar isn't connected, the link lets them tap the times that suit them instead, and Emily sends you those as options to confirm with one reply. They can always just reply to the email instead. The page only ever shows times you're free - never what you're doing or anything else from your calendar.

Yes. Say "create a meeting Monday at 3pm and invite jane@x.com and tom@y.com, make it virtual" and Emily sends the invite immediately, with no availability round-trip. If the time is unclear she asks rather than guessing. If you're busy or out of office then, she warns you first. A Microsoft 365 or Outlook out-of-office counts even across several days. Google Calendar and iCloud don't share out-of-office, so a full-day or longer one there isn't seen - block those hours with a timed busy event (not an all-day one) instead.

Yes, up to ten participants. Emily sends one group request asking everyone to reply, coordinates the responses, and sends the invite to all once a time is agreed. If you go beyond ten, she tells you exactly who wasn't contacted.

Yes. For in-person meetings Emily suggests a few well-known cafes or venues near the area you mention, each with a short note on why it suits. When you confirm a slot, the venue or video link follows through to the calendar invite automatically.

Yes. You or the other person can reply in the thread to move or cancel a meeting, and Emily relays calendar responses (accepted, declined, tentative) back to you, offering to rearrange on a decline. Moving a meeting updates the same calendar entry, so everyone's invite moves with it, and cancelling removes it from every guest's calendar. Idle scheduling tasks get a gentle nudge so nothing stalls silently - and the nudges start afresh when a meeting is rearranged. Emily moves a meeting only after a clear yes from you. If your reply is conditional or mixed - "yes, but make it Thursday" - she checks with you first. Likewise, if you say "cancel all except Tuesday's", she checks with you which ones to cancel before cancelling anything.

Say "remind me in 2 hours", "remind me Monday at 9am to call the accountant", or "don't let me forget to send the invoice on Friday". Emily emails you the reminder at exactly the right time in your own time zone, to the minute, and can add a calendar entry if you ask.

Yes. Say "block out Friday 2 to 4pm", "mark me OOO next week", or "I'm on annual leave". If your calendar is connected, Emily adds the busy block straight onto it; otherwise she sends you a calendar file to add in one tap, in your timezone.

Yes. If you connect more than one calendar, say "mark my work calendar busy for every meeting in my personal calendar" or "keep my private and work calendars in sync", and Emily mirrors your busy times from one onto the other as Busy blocks - only the times are copied, never titles or details, so your private events stay private. Say "stop syncing my calendars" to turn it off.

Yes. Say "set an out of office until Monday saying I'm away" and Emily auto-replies to anyone who emails your Emily address while you're away, with the message you give, and still lets you know who got in touch. Say "turn off my out of office" to clear it. This covers mail to your Emily address; a full-mailbox out-of-office is set in your own email provider.

Yes. Set it with "set my timezone to New York" or "I'm based in Vilnius", and all time-based features use it - including the meetings Emily arranges, whose times she gives in your zone. If an email mentions you're somewhere new ("I'm in Copenhagen this week"), Emily offers to switch your timezone and only changes it once you confirm.

Yes. You can connect a Microsoft (Outlook/Microsoft 365), Google, or Apple iCloud calendar so Emily reads your real free/busy and books straight into your calendar. Connecting is optional - without it Emily still arranges meetings from the availability you tell her and sends everyone a calendar invite to accept. Go to Settings, Calendars & scheduling, or just email Emily "connect my calendar": she asks which calendar you use, and when you reply "Google", "Outlook" or "iCloud" she sends the link that opens straight onto that one. Open it in a browser where you're signed in to Emily. The connection finishes on your Settings page.

For Microsoft and Google you sign in with the provider in your browser and approve the permissions - Emily never sees your password. For Apple iCloud you create an app-specific password at appleid.apple.com and paste it in with your iCloud address. You can connect more than one calendar (for example a work Outlook and a personal Google).

Only your calendar: your free/busy times and event details, and the ability to create, move and cancel events and add a meeting link. She reads across all the calendars you connect so she never books over something. Emily does not access your email, mailbox, contacts or files through a calendar connection.

Your own, when you're connected: Microsoft Teams for a Microsoft calendar, Google Meet for a Google calendar, or Zoom if you connect a Zoom account. You can set a default ("use Google Meet for my meetings", "use Zoom for my meetings") or choose per meeting. If you haven't connected anything, Emily can still host the meeting on her own link - that one costs 2 extra credits per meeting, on top of the scheduling itself, so connecting your own account is cheaper if you meet often.

Yes. Connect Zoom in Settings, Calendars & scheduling, and Emily will create a Zoom meeting on your own account and add the join link to the invitations she sends. Unlike Teams or Meet, Zoom isn't tied to one calendar - your Zoom link can go on a meeting booked into any connected calendar. Emily only creates the meetings you ask her to arrange; she never reads or changes your existing Zoom meetings.

Yes. If you connect more than one, you pick a primary calendar in Settings, or tell Emily "put new meetings in my work Outlook" / "book into my Family calendar". Read-only calendars you subscribe to (like a shared timetable) are still checked for free/busy, but Emily won't book into them.

Yes. Just say it in the request - "set up a Zoom meeting with john@acme.com" or "a Teams call tomorrow at 3pm" - and Emily uses that provider for that meeting, overriding your default. If you name a provider you haven't connected, she'll pause and ask you to connect it or pick another rather than quietly switching.

Yes. Ask "generate a Zoom link for a call" (or Teams) and Emily mints a link and emails it to you - reusable, join any time, with nothing added to your calendar. Name a time ("a Zoom link for 4pm tomorrow") and she'll create it for then instead. She'll also offer to forward it: just reply with an email address and she'll send it on. If you haven't connected Zoom or Teams, she'll use her own hosted link, which costs 2 extra credits per meeting.

Yes. Set them on the web or by email - "I work 9 to 5", "no meetings before 10", "prefer before 11am and after 3pm", "keep lunch free" - and Emily proposes times that fit, on top of your real free/busy. If a week is fully booked she'll still offer your next best options rather than nothing, and an exact time you name always takes priority.

Yes, if you want her to. In Settings > Calendars & scheduling, under Days you can meet, switch on Sat and/or Sun (weekdays are on by default, weekends off). Emily then offers and books weekend times within your usual hours - handy if you use her for personal plans, or run a side business alongside a full-time job. You can also email her: "I'm available on Saturdays too". Booking links, group polls and every meeting she arranges follow these days straight away, including links you've already shared.

Yes, on the web or by email: "I work 9 to 5, Monday to Friday", "no meetings before 10", "leave 15 minutes between meetings", or "keep Fridays clear". Emily applies these on top of your real free/busy when proposing times, and reserves travel time around in-person meetings if you set it. Changes apply straight away everywhere - including booking links you've already shared, which always show your current free times.

Yes. Ask "what's my week looking like?" (or "the rest of my week") for a quick briefing of your meetings, free time and any clashes, and "send me my week ahead every Monday" for a recurring version. Emily can also set up repeating meetings - "a weekly team standup every Tuesday at 9am", or "a weekly 1:1 with each of sam@example.com and priya@example.com" - directly on your calendar. Without a connected calendar she sends the series as a calendar invite instead, to you and every guest, so accepting it adds every occurrence (virtual meetings get a meeting link that works for the whole series). To change one later, say "move my weekly 1:1 with Sam to Thursdays" or "push the standup to 9:30" and she moves the whole series and updates everyone; "move this week's 1:1 to Friday" moves just that one. She can move series she set up; for one you created yourself, edit the whole series in your calendar.

If Emily can no longer reach a connected calendar or Zoom account - usually because access was removed at Google, Microsoft, Apple or Zoom, or a password changed - she emails you once, and sends a push notification if you allow them, with a link that opens Settings at that provider so you can reconnect it. Until you do, she leaves that calendar out and carries on arranging meetings without it, asking people for times and sending calendar invites. If a calendar briefly can't be read, she won't offer times from it (and never tells anyone you're busy) - she tries again shortly. Instead of Zoom she uses another meeting link.

Yes. In Settings, Calendars & scheduling, each connected account lists its calendars under "Check for availability". Untick any Emily shouldn't check when she looks for free times, such as a shared or holidays calendar. If your organisation manages your calendar settings, these are set by your admin. If one keeps failing to read (for a day, or five times over six hours), she tells you once by email, and by push if you allow it, naming the calendar. She leaves it out of your availability until it's working again or you untick it - reconnecting it usually fixes it - and Settings shows a warning beside it in the meantime.

Your access is stored as an encrypted token (using Google Cloud KMS, in the UK) and is never shared or shown in your browser. Emily requests only the minimum permissions - calendar free/busy and events, and for Zoom only the ability to create a meeting and read your account email - and never your email inbox. You can disconnect any time in Settings, which revokes Emily's access and deletes the stored token; you can also revoke it directly in your Microsoft, Google, Apple or Zoom account. See our Privacy Policy for the full detail.

Two ways. By email, just ask: "send me a daily weather briefing at 8am" or "every Monday at 9am email the team for a status update". Or open the Automations page in your dashboard, click New automation, pick a recurring update or scheduled message, choose a schedule, and save. There are starter templates to prefill the form too, and you can edit, pause, cancel or send-now at any time.

Ask for as many places as you like and name them in the order you want them: "every morning at 7am send me the weather for Leeds, London and Vilnius tomorrow". The first place is the main one. Each place gets its own card, and the forecast is real data rather than a written guess, so Emily can tell you when rain is most likely. A request about today or tomorrow is shown hour by hour - temperature, what it feels like, chance of rain, sunrise and sunset. A request for the next few days or the week is shown day by day instead. The chart is drawn in the email itself, so there is nothing to load. If your request names no place, Emily uses the town she has in her notes about you and tells you which one she used - reply with a town or city to change it. Forecast data comes from Open-Meteo.

Yes. Say "follow up in 3 days if they haven't replied" or "chase every Wednesday until someone responds". Emily watches the thread and sends polite nudges automatically, copying you in, and stops when a reply comes through, when any end date you set has passed, or if the conversation goes quiet. If she can't make out an end date you gave, she asks you for it. You can view, edit or cancel any follow-up on the Automations page.

Yes. Add Emily to a thread (To or Cc) with a note like "FYI", "keep track of this" or "just for visibility", and she'll quietly follow it - staying out of the conversation - so you can later ask "summarise my thread with Sofia", "what are the action points?", or "chase them if it's gone quiet". She only acts when you ask, never replies to the other people, and you can say "stop watching that thread" any time. Replies from people on the thread, or their colleagues at the same company, are tracked. Mail from anyone else - even with the same subject - comes to you as normal. Personal addresses such as Gmail or BT don't count as a company, so only the people actually on the thread are tracked there.

Yes. Ask for "a daily weather update at 8am" or "a weekly news round-up every Monday". Emily researches it fresh each time and emails it to you on schedule, in your timezone, and you can set a bounded run such as "for the next two weeks". They all appear on the Automations page.

Yes. Say "every Monday at 8am, message jane@acme.com to confirm this week's content plan". Emily composes and sends a fresh message to that person each time and copies you in. It's listed on the Automations page like any other automation.

By email, say "what automations do I have?", "change the weather update to 9am", "stop the daily news", or "send the weather update now". On the Automations dashboard you can edit the schedule and content, pause, cancel, or use Send now to fire the next send immediately while the normal schedule carries on.

Tell Emily to remember things: "remember I prefer morning meetings", "note that I'm based in London", "always sign off with my first name". She stores these notes and uses them in everything she writes. You can set her tone in your rules, save key contacts, store files like your CV, and choose your timezone, all by email or on the dashboard, so Emily becomes a genuinely personalised assistant over time.

Yes. The web dashboard includes starter templates to help you personalise quickly. On the Rules page you can add ready-made rules (for example acknowledge invoices, decline recruiters, suggest times for meeting requests, a warm welcome for a key client, decline cold pitches) - they're added switched off so you can review and tweak before going live. On the Automations page, templates such as a daily weather briefing, daily news headlines, a Monday planning prompt or a weekly check-in message prefill the form so you only adjust the details.

Rules tell Emily how to handle certain emails automatically. Each rule has a trigger (the email is from a sender, the sender's domain, or the subject or body contains a word or phrase, and any value can be a comma-separated list), an action (reply, politely decline, suggest meeting times, create a proposal, or forward to contacts), and an optional Context note that steers the wording. A rule can also describe a kind of email in plain English ("tenant referencing documents") and Emily recognises it. Set them by email ("decline all recruitment emails") or on the Rules page, where you can create, edit, switch off or delete them.

Yes, for emails other people send to your Emily address. Tell her once - "when tenants send referencing documents to my Emily address, forward them to referencing@myagency.co.uk" - or set it up on the Rules page. You can describe the kind of email in plain English or match words in the subject or sender. Emily forwards matching emails with their attachments to up to five contacts and copies you in on every one. She can also let the sender know it's been passed on, if you ask. When she isn't sure an email fits, she asks you first: reply 1 to forward it or 2 to leave it with you, and she saves your answer on the rule so she handles the next similar email without asking. Rules only apply to mail sent to your Emily address, never to your own emails, and each forward uses one action.

Yes. Add a tone to a rule (for example "warm and concise") or a Context note such as "always offer a 15-minute intro call", and Emily applies it to matching replies. When she writes to third parties she speaks as your assistant; when she replies to you she addresses you directly by your first name.

Yes. Save people with "add Jane Smith, jane@acme.com, to my contacts", update or delete them, or ask "who do you have on file?". Emily uses your saved contacts when writing on your behalf, so "email Jane about Friday" reaches the right person. Contacts are editable on the dashboard and can be bulk-imported from a file.

Yes. Email Emily an attachment with "save this as my CV" and she keeps it on hand. Later, "send my CV to jane@example.com" attaches the right file automatically. You can list, rename or delete stored files by email or on the Files and memory page.

Emily keeps standing notes you give her and uses them to personalise responses. Ask "what have you remembered?" to see them, "change the note about my location to ..." to edit one, or "forget that ..." to remove one. They're also fully editable on the Files and memory page.

Yes. Forward a client enquiry with "draft a proposal for this", or say "put together a proposal for jane@client.com about ...". Emily writes a structured business proposal in your voice and emails it to you first. Nothing reaches the client until you approve it, and she sends only after a clear go-ahead such as "looks good, send it" - a reply with a "not", a question or a condition is treated as a request for changes. You can request changes over several rounds or cancel, and she never invents prices.

Proposals never go to a client until you approve them. For everyday replies Emily sends on your behalf as instructed, but she reviews her own drafts first for voice, accuracy and formatting, and asks you when something essential is missing rather than guessing.

Yes, Emily has light and dark themes. On our website, tap the round button in the bottom-left corner: it switches between following your device, light and dark. In your dashboard, open Account settings and choose Appearance, then pick Light, Dark or follow this device. Your choice is remembered on that device, so a laptop and a phone can differ.

Yes - Emily installs straight from the website, with no app store needed. On iPhone or iPad, open the dashboard in Safari, tap ••• (or Share), then Add to Home Screen and Add. On Android, open the dashboard in Chrome and tap Install on the Install Emily banner, or use the ⋮ menu and choose Install app. Emily then opens full screen from your Home Screen, and you can turn on notifications in Account settings > Notifications (on iPhone and iPad, notifications only work from the Home Screen app). It works on computers too: Install in Chrome or Edge, or File > Add to Dock in Safari on a Mac.

The dashboard mirrors what you can do by email: Chat with Emily, manage Rules, manage Automations, manage Files and memory (files, contacts and notes), review Activity, see Usage and billing, and change Account settings. The Overview is your home: ask Emily something straight from it, see your journey with Emily and the next few things worth trying (from getting started to power user), what she has done in the last 30 days, what she knows and runs for you, ideas to try by area, and every way to reach her, with buttons to email, text or save her as a contact.

Yes. Emily is in ChatGPT's plugin directory as Emily by White Rabbit Foundry, and you can add her to Claude as a custom connector or to another compatible assistant. You connect by signing in on Emily's own consent screen and approving the permissions, so the assistant never sees your password. Account settings > Connected assistants shows each authorisation and lets you disconnect it without affecting your other assistants, calendars or Emily account. Some platforms may share one authorisation across desktop and mobile. The assistant can read your rules, automations, recent activity, stored-file details, contacts, memory notes and usage summary, and it can ask Emily to answer something or carry out a task. Because those requests run through the same Emily engine, they can take real actions such as sending email or booking meetings. After showing you a prepared plan and receiving your confirmation, they can also manage supported rules, automations, contacts, memories, preferences and existing saved files. Requests use the same credits and included allowance (which resets each billing period) as email or web chat. Connected assistants cannot buy credits, change billing or subscriptions, manage paid addresses or delete your Emily account; those controls stay on the website. Emily works exactly the same by email and on the dashboard without connecting anything.

Open Emily's page in ChatGPT's plugin directory (or open Plugins in ChatGPT and search for Emily by White Rabbit Foundry) and select Install plugin. When ChatGPT asks, select Connect: Emily's sign-in page opens, you sign in with your Emily email and password, check the permissions and select Allow connection. Then just ask ChatGPT to use Emily, type @Emily, or pick her from the + menu under More. It works on chatgpt.com and in the ChatGPT desktop and mobile apps. In a ChatGPT Business, Enterprise or Edu workspace, an administrator may need to allow the plugin first. To remove it, open Emily in ChatGPT's Plugins and select Uninstall plugin, or disconnect it in Account settings > Connected assistants.

Add Emily as a custom connector. In Claude, go to Customize > Connectors (Settings > Connectors in some versions), click +, choose Add custom connector, name it Emily and enter https://mcp.emily-wrf.com/mcp as the server URL. Leave the advanced settings empty. Click Add, then Connect. Emily's sign-in page opens: sign in with your Emily email and password, check the two permissions and click Allow connection. Then switch Emily on in any chat from the + menu under Connectors. It works on claude.ai and the Claude desktop app, and takes about two minutes. Your Emily email address must be confirmed first.

Emily isn't listed in Claude's directory yet, so you add her yourself as a custom connector instead of picking her from the list. It is the same connection with the same security: you still approve it on Emily's own sign-in page, and you can disconnect it at any time. Claude labels custom connectors as not verified by Anthropic, which is standard for any service added this way. Custom connectors work on every Claude plan, although the Free plan allows only one. On Team and Enterprise plans an owner adds Emily once under Organization settings > Connectors, and each person then connects their own Emily account.

No. Connecting is free, and so is looking things up: your rules, automations, activity, contacts, notes and usage. When you ask Emily to answer something or carry out a task, it uses your credits at exactly the same rates as email or web chat, and anything that sends, books or changes something is shown to you as a plan first and only runs after you confirm. Everything appears in your Activity log marked Connected assistant. Your Claude or ChatGPT plan is billed separately by that provider, and installing the Emily plugin in ChatGPT is free.

Yes. The Chat with Emily page runs the same engine as email, so it takes real actions: scheduling, reminders, rules, automations, research and more. Chat remembers the recent conversation, so follow-ups like "shorten that" or "send it to Tom instead" make sense, and if Emily needs one more detail she asks and picks up where you left off when you reply. About ten minutes after a conversation goes quiet she emails you a recap of it - switch off "Email me a recap" at the top of the chat to skip it for that conversation.

Not yet - but there are ways round both. Emily only texts you, on your linked number; ask her to text someone else and she offers to email them instead (give their address, or their name if they are in your contacts). She also can't sign in to another email account: forward her anything from it with what you would like done, or add that address in Settings, Email addresses (GBP 2 a month) so she recognises it as you. If you want everything from a particular sender handled, set up a forwarding rule in that account to your Emily address and she will tell you about each one. Both requests are noted so we know people want them.

Yes, once you have linked your UK mobile number in Settings (Emily texts you a code; nothing is linked until you enter it). Text her anything you would ask by email or chat - she replies by text, and anything too long for a text comes as a short summary with the full reply sent to your email. Texting is included in your trial; after that it is the Text Emily add-on at £5 a month for up to 60 texts from Emily per billing period (a longer reply uses two or three; the allowance resets when your subscription renews). The charge starts when you verify a number, not when you add the add-on, so there is nothing to pay until texting actually works. Questions Emily asks you by text can be answered by text, on the dashboard, or by replying to the email copy. Text STOP and the number is removed from your account and the add-on ends with the period you have paid for; text START and relink the number in Settings to text her again - verifying a number again before that period ends brings the add-on back with nothing more to pay for it. Organisation members have texting on unless their admin switches it off. Emily only texts you first about something you need to know and can't see by email, such as your inbox rejecting her emails; those texts don't count towards your allowance, and any optional tips or updates by text follow your choice in Settings, Preferences, "Emails & texts from us".

Yes. Your dashboard chat and your linked mobile are one conversation: Emily sees recent turns from both, a question she asks by text can be answered on the dashboard and vice versa, and every question she asks by text is also emailed so a longer answer can simply be a reply to that email. Texts appear in the Chat page with a Text label, and in Activity as their own channel.

The Activity page lists every action with its status, whether it was free or used your allowance, and you can expand any item to see the request and what Emily did. You can filter by type and by free versus chargeable. You can also just ask her - "what have you done this week?" - and she'll summarise her recent activity for you.

Yes. Rules, automations, files, contacts, memory, account and billing can all be managed by email and on the dashboard, and the two stay in sync. Use whichever suits the moment.

Emily acts on instructions you email her, and sends email on your behalf, so she needs to know the address really belongs to you. Anyone can type any address into a sign-up form; confirming it stops someone registering an address they do not control and having your mail treated as theirs. It takes one click and you only do it once per address.

Click "Confirm my email address" at the top of your welcome email, "Meet Emily, your new assistant". Until you confirm, Emily's tips emails carry the same button. The link works for 24 hours; if it has expired, clicking it sends you a fresh one. If you cannot find the email, check your spam or junk folder. You can also send yourself a fresh link at any time from your dashboard, where you will see a Verify my email button until the address is confirmed.

Anyone can type any address into a sign-up form, so where a sign-up looks automated we send one email and nothing more: the request to confirm the address. It is there to protect whoever owns the inbox, in case that was not you. If it was you, click the confirmation link and the rest follows immediately - your welcome, your Emily address and the usual setup guidance. Nothing is lost in the meantime.

The most common reason is that your email address has not been confirmed yet. Emily will not act on instructions from an unconfirmed address, and she replies to say so rather than ignoring you. Nothing you have sent is lost: she parks the request rather than dropping it, so confirming the address is enough on its own - she picks up where she left off, and you do not need to send it again.

Yes. Confirming your main address does not confirm the others, because each one is a separate mailbox you need to prove you control. When you add an address, Emily emails a confirmation link to that address; open it from that mailbox and click the button. Until then she ignores mail sent from it, and you are not charged for it. Links work once and expire after 60 minutes; you can send yourself a new one any time from Settings.

Emily checks that email claiming to come from you genuinely did, using standard sender authentication (SPF and DKIM). If a message fails that check she holds it rather than acting on it, and it is reviewed before anything happens. Occasionally this catches a real message, usually when the sending domain is misconfigured. If something you sent was not picked up, send it again from a confirmed address or contact support.

Only the sender address, the subject line and the authentication result, so we can decide whether the message is genuine. We never see the message body or any attachments. Messages that pass authentication are never held and never reviewed, and this screening applies only to email sent to Emily's own addresses - never to your connected calendar, meeting or assistant accounts.

Security is built in. Your data is stored in Google Cloud in the UK (London region), sensitive records are server-write-only, and all content from outside senders is guarded against prompt-injection. Connection tokens are encrypted, secrets are held in a dedicated secret manager, and Emily never shares contact details lifted from email signatures.

In Google Cloud's London (europe-west2) region. The database location is fixed to the UK, so your data stays in-region.

Only if you accept them. Optional analytics stay switched off entirely unless you choose Accept on the cookie banner. If you do accept, we record which pages you visit, what you click and what you type into our search boxes, across the website and your dashboard, so we can see which parts of Emily people actually use and where they get stuck. We send only the shape of a page address, never the address itself: identifiers, tokens and email addresses are replaced before anything leaves your browser, so we see "/dashboard/files/:id" and never the file. We never send query strings, anything you type into a form, the content of your messages, or your calendar and meeting data. Full detail is in the Cookies and Analytics section of our privacy policy.

Because a single no should not follow you around for ever. If you accept, we remember that until you clear your browser and never ask again. If you decline, we only remember it for that visit, so the banner comes back next time you drop in - it is a fresh choice, not a nag, and declining again takes one click. Nothing is recorded in the meantime.

Clear this site's data in your browser (in most browsers: the padlock or site-info icon in the address bar, then site settings or "delete data"). That removes the stored Accept, and the banner will offer you the choice again the next time you visit. You can also install Google's official Analytics Opt-out Browser Add-on, which blocks it across every site.

Your data is scoped to your account. Sensitive collections are server-write-only and are not exposed to other users. Emily only acts on email that reaches her address, and only for the account that the sender is registered to.

Emily is built with GDPR in mind. Data carries a sliding retention window of about six years that refreshes whenever data is used, so only genuinely dormant data is purged. Short-lived operational records clear within days. If you delete your account, data is retained for 12 months for accounting and then permanently erased; you can reactivate within that window.

Yes. Ask Emily to delete your account (this needs explicit confirmation to avoid accidents). After a grace period your data is scheduled for permanent erasure, and you can reactivate before then if you change your mind.

Emily is usage-based: a small monthly base fee per seat that includes a generous allowance of actions each billing period, then a low per-action price only if you go beyond it. You pay for what you actually use, and there is a 14-day free trial with no credit card required to start.

Yes, there is a 14-day free trial and no card is needed to begin, so you can use Emily as a free AI assistant while you try her. After the trial, the usage-based plan applies.

Three, all optional and all cancellable at any time by removing them. A custom Emily address (something like you@emily-wrf.com instead of the random one you start with) is £5 a month. Text Emily - texting her from a linked mobile - is £5 a month for up to 60 texts from her per billing period, charged only once you have verified a mobile number (included during your trial; a longer reply counts as two or three; removing it, unlinking your number or texting STOP stops texting straight away - the number comes off your account there and then - while the charge runs to the end of the period you have already paid for, with no further charge and no refund. Re-verify the same number before that period ends and texting comes back at no extra cost). Registering an extra email address you send from is £2 a month per address, charged only once you have confirmed that address and it is working; your first address is always included. Organisation members get their addresses at no extra cost. Everything else is covered by your base fee and action allowance.

An action (credit) is one billable thing Emily does, such as sending a reply, scheduling a meeting or sending a briefing. Most cost one credit; a few cost more - a written proposal is 3, and asking Emily to host a meeting on her own link adds 2 on top of the scheduling itself. Many management tasks are free, including managing rules, automations, contacts, memory, files, and account and billing. A send to several people in one request is one action, however many people it goes to, and Emily asking you a question costs nothing. Nor does a calendar sync that didn't go ahead, or a forward with nobody to send it to. Your plan includes an allowance of actions each billing period; only usage beyond it is charged.

Yes. Opt in to budget alerts and Emily emails you as your spend beyond the allowance crosses levels you choose. Alerts are heads-ups only; Emily keeps working. Set them by email ("alert me when I've spent £10 this billing period") or on the billing page. Alerts start afresh each billing period.

Every account gets a free random address on emily-wrf.com automatically. A memorable custom one (like yourname@emily-wrf.com) is GBP 5 per month, added to your subscription and itemised on your billing, and you can switch back to the free address any time, which removes the charge. Organisation members get their addresses through their organisation rather than paying personally.

Ask Emily for your billing portal, latest invoice or current usage, or use the Usage and billing page in your dashboard. The portal lets you manage your payment method and see invoices. If your subscription has ended or been paused, restart it from the Usage and billing page. You'll confirm your card with Stripe, and any confirmed extra email addresses carry over. A paid custom address that lapsed can be bought again from Settings.

Yes. Alongside the Personal plan there is an Enterprise option with volume pricing, a custom action allowance, dedicated onboarding, priority support, invoice billing and team management. Get in touch and we'll tailor it.

Emily works by email, chat and text, so a few things are outside what she does. She can't buy anything, pay for things or place orders on shopping websites, and she can't log in to other websites or apps for you (apart from connected calendars and Zoom). She doesn't make phone calls, and she doesn't create images or videos. She only sees emails sent to her own address or forwarded to her, not your whole inbox. She can't give financial, legal or medical advice either. What she can do is often close: research a question, draft the words, or email a business on your behalf to ask for a quote, availability or an order.

Not directly: Emily can't log in to shops such as a supermarket, and she never pays for anything. She can help around it, though. She can email a business for you to ask about an order, a quote or delivery, research where to buy something, or set you a reminder to do your weekly shop.

Go to Settings, then Preferences, then "Emails & texts from us". Each kind of optional message has its own switch: getting-started tips and nudges, check-ins and questions, Emily product updates, news from White Rabbit Foundry, our other products, offers from partners and updates by text. Changes apply straight away. News from White Rabbit Foundry, our other products, partner offers and updates by text are off unless you ticked the box when you signed up (or turn them on here). You can also reply "unsubscribe" to any of these emails, or "no more tips" or "no more check-ins" to switch off just those. You will still get the emails you need about your account, billing and security, and Emily keeps replying to everything you ask her.

Emily routes inbound mail by your sender address, so add any address you email her from. Say "I also use me@gmail.com" or add it on the Account settings page. Emily then emails a confirmation link to that address; open it from that mailbox and click the button. Until you confirm it, Emily ignores anything sent from that address and you are not charged for it. The link expires after 60 minutes, and you can send a new one from Settings; an address still unconfirmed 7 days after its last link is removed. Once confirmed it costs GBP 2 per month, added to your subscription; remove it any time to stop the charge. You can have up to five. Organisation members' addresses are managed by their admin.

Yes. A pure acknowledgement or closer such as "thanks" or "noted", with nothing to action, gets no reply, and a courtesy thank-you on an already-concluded thread is left alone. If a message opens politely but then asks for something, Emily still helps.

Yes. If you bundle a few asks into one email ("remind me X, decline Y, and what's the weather in Z?"), Emily splits them and handles each on its own rather than only the first.

Yes. Every email Emily composes passes a quick review for the right voice, that it answers the request, no invented facts or details lifted from signatures, and clean formatting, and it is rewritten once if anything is off.

Transient failures retry automatically. If a request still can't be completed, Emily emails you to say so (naming the original subject) rather than failing silently, and chat failures surface in the chat. If billing is past due she holds a billable request and emails a payment link, then runs it automatically once billing is sorted.

Emily only sees email that reaches her address, and inbound mail is matched by your sender address, so register any extra addresses you use. Meeting availability is checked against business hours and your own calendar rather than a full cross-party intersection. Files are capped at about 10 MB for reading and storing (up to 50 stored files), and around 3 MB for sending as an attachment.

Start here in the help centre. If you still need a hand, use the contact options to reach the White Rabbit Foundry team, or just email Emily and ask; she can flag an issue for the team on your behalf. You can also email help@emily-wrf.com, which goes straight to our team.

Yes. Emily has an organisation (Enterprise) offering: each team member keeps their own Emily assistant, address and activity, grouped under a shared admin, billing and policy layer. Admins manage members, set organisation-wide rules and memory, choose whether Emily can email outside the team, and see usage across the organisation. Register from the Enterprise option on the pricing section, or talk to us first.

Organisation billing is agreed with us rather than the standard per-seat consumer plan: typically a negotiated per-credit rate, an optional monthly platform fee, and invoicing (issued to the organisation). Invoices are raised automatically on the first of each month for the previous period, and are either charged to the organisation's saved payment method or sent for payment within 30 days. Credit allocations and budget alerts are informational heads-ups for admins; Emily never stops working when a credit limit is reached.

Yes. When an organisation is set up, we provide a written service agreement that the organisation admin reviews and accepts on the organisation's behalf from the Organisation page. It sets out the commercial terms, data-processing responsibilities and acceptable use. A copy is kept on file by both sides. It sits alongside our standard Terms and takes precedence for that organisation where the two differ.

Budget alerts and credit caps never stop Emily. However, if an organisation's invoices remain genuinely unpaid, we may suspend the organisation's use of the Service: members' assistants pause until things are settled, while admins keep sign-in access to update the payment method and clear the balance. Everything resumes automatically once the account is back in good standing.

If you register an organisation while signed in, your personal account is converted into an organisation account: your personal subscription is cancelled and replaced by organisation billing, any usage this period carries over to the organisation, and you become the admin. It's intended to be permanent, so if you're unsure whether it's right for you, talk to the Emily team first and we'll help you decide.

Two ways: an admin invites them by email, or - if the organisation has verified its email domain - anyone who signs up with that domain joins automatically as a member. New members get a short welcome and their own Emily address.

Admins manage members (invite, promote, remove), set members' display names and Emily addresses, create organisation-wide rules and memory that apply to everyone, restrict which actions Emily may take, require internal-only communication, set the organisation's Emily address (and optionally a reserved address suffix like name.acme@emily-wrf.com), and view organisation-wide and per-member usage and invoices - all from the Organisation page.

From the Organisation page you can invite people one at a time, or upload a CSV to add many at once. As you add someone you set their name, their Emily address and their role (member or admin). Each person sets their own password from their invite, so accounts are never created silently. Bulk uploads respect any member limit and you get a summary of who was added and who is pending.

Verify your company email domain, a one-off DNS TXT record guided under Organisation then Settings. Once it is verified, anyone who signs up with an address on that domain joins your organisation automatically as a member, on your policies, with no invite needed. Until you verify a domain, you add members by invite or CSV.

Yes. Admins create organisation-wide rules and memory that apply to every member's assistant, so the whole team behaves consistently and on-brand (for example, always decline recruitment approaches, or remember the company's standard SLA). Members see these as read-only alongside their own personal rules and notes. Confirm your email address to see your organisation's shared notes and rules.

Yes. Set organisation budget alerts to be emailed when spend crosses levels you choose, and set per-member credit guidance for individuals. These are alerts only, so Emily never stops mid-task when a limit is reached; they are there to keep you informed and in control. Usage across the organisation and per member is always visible on the Organisation page.

Yes. You can promote any member to admin from the Organisation page, so there is always cover if the original admin is away or leaves. Admins share the same controls over members, policies, billing and settings.

The Organisation page shows usage across the whole organisation and per member, including actions and credits used, plus budget alerts, per-member credit guidance and your invoices, all in one place.

Members use Emily exactly as an individual would - email, chat, rules, automations, files and notes. Billing and account identity are managed by the organisation, so members don't see personal billing or account-settings pages, and organisation-wide rules and memory are shown to them read-only. If a member asks Emily about billing, she explains it's managed by the organisation and points them to their admins.

Yes. An admin can set the organisation's communication policy to internal-only, so Emily will only email addresses within the organisation's verified domains and team, and will check with the owner instead of emailing outsiders.

Yes, if the admin allows it. Each member can have a personal address and the organisation also has a shared one. An organisation can also adopt a reserved suffix so members get name.company@emily-wrf.com, unique to that organisation. Alternatively, personal addresses can be switched off so everyone uses the single organisation address.

First check the Activity page: it shows every request and its status, so you can see whether yours arrived and what happened. Requests are queued and usually complete within a minute or two. If nothing is listed, Emily probably never received it, which usually means it was sent to the wrong address or from an address you have not registered. Emily only sees email that includes one of her addresses.

Emily sends through a normal email provider, so delivery depends on the recipient's mail system and spam filtering, exactly as it would from your own inbox. Ask them to check their spam or junk folder for a message from your Emily address. If the email bounced - for example because the address doesn't exist or their inbox is full - Emily tells you in the thread of your original request, stops chasing that address and asks for the right one; reply with it and she sends your request again to that address only. Not every mail system reports a failure, so for anything important it is still worth confirming receipt.

That notice appears when an email Emily sent to your own address bounced - usually because the mailbox is full, sometimes because the address no longer works or your provider is blocking her. Free up some space, or check your spam and blocked-senders settings, and the notice disappears by itself the next time one of her emails gets through. You also get a push notification on devices where you've allowed them, and a text if you've linked a mobile, because email is the one channel that can't tell you. Until it's fixed you may miss her replies, so it's worth sorting quickly.

Emily replies to whichever of your confirmed addresses you wrote from, and sends from your own Emily address. Addresses still waiting for confirmation are ignored until you click the link sent to them. If a reply arrived somewhere unexpected, check which addresses are registered to your account. You can register up to five extra addresses you send from.

That is deliberate. If Emily is only copied into a conversation you are having with someone else, she stays out of it rather than replying to your colleague or acting on a message that was not addressed to her. She may offer once to keep track of the thread. To have her act on a group thread, address her directly, for example starting your message with "Emily, ...".

She does that when something essential is missing or ambiguous, such as who to invite, which meeting you mean, or which area you are in. Just reply to her question and she picks the original request straight back up, so you do not need to re-send it. Being asked a question is not charged.

If a payment fails, Emily emails you straight away with a link to update your card. If a billable request arrives while your billing needs attention, Emily holds it rather than failing it and tells you, with a link to fix it. As soon as billing is sorted the held request runs automatically, so there is no need to send it again. Free actions, such as managing rules and automations or cancelling something, keep working throughout.

If you are on an organisation account, your administrator can choose which actions Emily may perform for members. When you ask for one that is switched off, Emily says so on whichever channel you asked on and does not charge you. Your organisation administrator can enable it from the Organisation portal.

There is an hourly limit on how much outbound mail Emily sends for one account, which protects your sending reputation. If you reach it, your request is not lost or refused: it is held and sent automatically in the next window, and Emily tells you once. Everything else keeps working normally in the meantime.

That is almost always the timezone. Tell Emily "set my timezone to London" (or wherever you are), or set it in Calendars and scheduling. All reminders, briefings and scheduling then use your local time, and she can offer to switch when you travel.

Emily greets and signs off using your first name, taken from your display name or full name. Update either in your profile, or just tell her "call me Alex", and it applies everywhere: emails, the dashboard and your billing record.

Push notifications are opt in and per device, so you need to enable them on each device you want alerts on, and allow notifications for the site in your browser or phone settings. On iPhone and iPad you also need to add Emily to your home screen first. Email still reaches you regardless.

An email that has already been sent cannot be recalled, in the same way as from your own inbox. Calendar events can be cancelled or moved: just ask. To stop something ongoing, say "stop watching that thread" or cancel the automation. If Emily got something wrong, reply "that is not what I asked" and it is logged as an issue for us to look at.

Use the forgotten password link on the sign-in page to reset it. If that does not work, or you are not sure which email your account uses, email help@emily-wrf.com and we will sort it out.